Import your website into the knowledge base

The quickest way to give a bot something to answer from is the website you already have.

Scan a website

1. Go to Chat → Knowledge and open a knowledge base in the rail (a workspace with none gets a General base the first time you scan).
2. Type the address — yoursite.com is fine — and press Scan website.
3. We read up to 25 pages: the ones your pages link to, plus any listed in the site's sitemap.xml. Each page becomes an article the bot can answer from, and a progress bar shows how far along it is.

One website per knowledge base

Each base holds one site. Change website replaces it: once the new address has been scanned, pages imported from the old one are removed from that base. Articles you wrote by hand are never touched. For a second site, use a second base.

Keeping it current

Rescan reads the site again: new pages are added, changed ones updated, and pages that have disappeared from the site are removed — so the bot stops quoting things you've taken down.

If a scan finds nothing

The scan tells you why instead of finishing empty:

• The site refused our reader (HTTP 403 and similar) — some hosts block automated visitors. If it's your site, allow SolstralBot in its security or firewall settings.
• Pages had almost no readable text — the site builds its pages with JavaScript, which our reader can't run. Paste the important content into articles by hand instead.
• Couldn't reach the site — check the address opens in a browser.

Imported pages are for your bot. Visitors only see an article on a widget's Help tab if you pick it there — though when the bot answers from one of your web pages, it links the visitor to the real page.