Support

Raise a ticket

Something not working, or a question the help center didn't answer? Lodge a ticket below — the team that builds the product reads every one and replies within one business day.

Support hours

Monday to Friday: 8:00am – 5:00pm
Timezone: Sydney, Australia (AEST/AEDT)
First response: Within 1 business day

Messages that arrive outside these hours are picked up the next business day. Anything affecting a live workspace is triaged first.

Looking for how-tos first?

Most setup and usage questions are answered in the help center — searchable guides for every feature.

Prefer email?

Write to hello@solstral.com — it lands in the same queue.