AI Assistant
The assistant can now reach every part of the app
The last gaps are closed. It can answer for itself now: “how much AI have we used, and who’s using it?”, “what have I missed?”, “is anyone actually visiting the site?”, “did that automation fire - is anything failing?”, “how’s the ticket queue?”, “why isn’t my email reaching them?”. That last one is the quiet one: an address that has unsubscribed or bounced will never receive anything, and until now nothing would tell you. Teams, not just roles. “Give Sam access to Deals” used to have no good answer - the assistant could only change someone’s role, and promoting people to admin to fix a visibility problem is how workspaces end up with five admins. It now manages teams properly, and tells you up front if team permissions are switched off, so you don’t set access and wonder why nothing changed. And it can reply to customers in the shared inbox - confirm-gated, because that goes to a real person and can’t be recalled. It sends through exactly the same path the inbox screen uses, which matters more than it sounds: on social channels, writing a reply without properly delivering it means you see it in the thread and your customer never does.