WhatsApp & Messenger: inbound, automated sends, and template broadcasts

Connect your own WhatsApp Business number and Facebook Messenger and run them from Solstral. Inbound messages land in the same inbox as everything else, so your team replies in one place. Automate outbound too: a new flow step sends a WhatsApp, Messenger or Instagram message when something happens in your CRM - a deal moves, a form is submitted - respecting each platform's rules (WhatsApp needs an approved template outside the 24-hour window; we handle the switch automatically). And send a template broadcast to a whole list, campaigns-style, with the same careful throttling. Connecting WhatsApp is self-serve: click Connect, authorise your number through Meta, and your approved templates sync in. Opt-in and template approval requirements apply, as Meta requires.