CRM Platform
One inbox for email, chat and social — with the record attached
Team mailboxes that gather email, website chat and Instagram, Facebook, X and WhatsApp conversations into a single queue, each one already linked to the contact, company and deal it belongs to.
Every channel, one queue
Email sits alongside website chat and social DMs in the same list, filterable by channel — so nothing is missed because it arrived somewhere nobody was watching.
Context without switching
Each conversation shows the linked contact, company and deal beside it — and when it doesn't recognise someone, it suggests the matching record and tells you why, or offers to create one.
Organised the way mail actually works
Colour-coded labels grouped into folders, saved views, search across every message, star, archive and snooze — a conversation can carry several labels at once, so filing it never means losing it from somewhere else.
Talk to your team without emailing the customer
Internal notes sit in the thread, visibly different from replies, and @mentioning a teammate notifies them. Nothing internal can reach the customer.
Access you can actually control
Mailboxes are the unit of sharing: put the right people on the right mailbox and routing rules do the distribution, rather than everyone seeing everything.
What's included
- Shared mailboxes with per-member access control
- Channels: email, website chat, Instagram, Facebook, X and WhatsApp
- Colour-coded labels, grouped into folders
- Saved views and full-text search across messages and notes
- Internal team notes with @mentions and notifications
- Star, archive, snooze and a waiting-on-us response timer
- Bulk actions and Gmail-style keyboard shortcuts
- Conversation assignment and routing rules
- Email conversations threaded onto the record's activity timeline
- Suggested CRM record matches, with link-or-create in one click
- Inline rich reply composer with signatures, templates and attachments
- Convert any conversation into a support ticket
Learn how to set it up
- Choose who answers: AI, humans, or AI when you're offlineThe four answering modes, how the bot steps aside for a live agent, and how to take over or hand a conversation back.
- Organise the inbox: labels, folders, views and notesLabel conversations, group labels into folders, save views, search every message, and talk to your team with internal notes.
- Link a conversation to the right CRM recordWhat to do when a conversation arrives from someone who isn't in your CRM yet, and how the suggested matches work.
Works with
- MeetingsCalendly-class scheduling built into the CRM: share a link or embed the scheduler on your site, sync Google and Microsoft calendars, and every booking becomes a contact on a timeline — not a row in another tool.
- Custom objectsSolstral's object model is fully flexible: define objects, attributes and relationships that match your business, and every feature — views, imports, campaigns, flows, reports — just works with them.
- Pipelines & dealsCreate a pipeline in one step, drag deals across stages, weight it by per-stage probability, and see forecast numbers that update as the board moves.