CRM Platform
Support tickets with SLAs, on top of the CRM you already have
Turn a conversation into a numbered ticket with a status, a priority, an owner and a response clock — reported on alongside your pipeline, because it is the same customer.
A clock on every promise
Two targets per priority — first reply and resolution — counted in your business hours, paused while you wait on the customer, with due-soon warnings and breach alerts that reach the owner and the mailbox managers.
Support and sales share a customer
A ticket links to the contact or company record and shows on its timeline, so the account team sees open issues without asking, and support sees the deal without guessing.
Close the loop
Solved tickets email the customer a one-click satisfaction survey, and low scores come straight back to the team.
What's included
- Per-workspace sequential ticket numbers
- Statuses: new, open, pending, on hold, solved and closed
- Priorities: low, normal, high and urgent
- Assignment to a team member, with mailbox scoping
- First-reply and resolution targets per priority, counted in business hours
- The clock pauses while a ticket is pending (and optionally on hold)
- Due-soon warnings and breach alerts to the owner, mailbox managers and an escalation list
- Customer replies reopen a solved ticket inside a reopen window, then start a linked follow-up
- Tickets raised automatically from chosen mailboxes
- Ticket and conversation stay in step: solving closes the conversation, a reply reopens both
- CSAT survey with a confirm page, so mail scanners can't rate on the customer's behalf
- Ticket page with history, the conversation thread and related follow-ups
- Flow triggers and actions: ticket created, status changed, assigned, solved, SLA breached, CSAT received; create and update ticket
- Tickets on the record timeline, in reports and dashboards, over the REST API and through the assistant
Learn how to set it up
Works with
- MeetingsCalendly-class scheduling built into the CRM: share a link or embed the scheduler on your site, sync Google and Microsoft calendars, and every booking becomes a contact on a timeline — not a row in another tool.
- Custom objectsSolstral's object model is fully flexible: define objects, attributes and relationships that match your business, and every feature — views, imports, campaigns, flows, reports — just works with them.
- Pipelines & dealsCreate a pipeline in one step, drag deals across stages, weight it by per-stage probability, and see forecast numbers that update as the board moves.
Try Tickets & helpdesk on your own data
Free plan, no card, set up in an afternoon.