Replies to campaigns and automated emails can now land back on the record

When someone replies to a marketing campaign or an automated email from a flow, that reply can now be captured in the CRM and threaded onto the timeline of the contact, company or deal it belongs to - instead of sitting unseen in a mailbox. Turn it on per campaign (and per send-email step in a flow) with a choice of two modes: route replies to the CRM, which sets the reply address to your CRM inbound address so responses come straight in, or also CC the CRM, which keeps your existing reply-to and logs a copy. Each send carries its own tracking code, so a reply is matched back to the right campaign and record. Click and open tracking are unaffected either way. Whichever mode you pick is remembered as your workspace default, so the next campaign and the next flow step start where you left off rather than making you choose again.