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CRM

Free trials that end gracefully, and plan pricing you can change without a deploy

Two things changed about how Solstral is sold and paid for.

Two things changed about how Solstral is sold and paid for. First, trials. A workspace can now run on a time-boxed trial of any plan with no card required - which is how a workspace handed to you already set up should start. Three days before it ends you get an email, and when it does end the workspace becomes read-only rather than being cut off: every contact, deal, email and report stays exactly where it was and stays fully readable, and only changes are paused until payment details are added. Nothing is deleted, and no workspace is ever suspended for a billing reason. Adding a card unlocks editing immediately - the moment the subscription goes active, the lock lifts and the trial clears itself, with no waiting on anyone. Attempting a change while read-only explains the situation and points to the right place instead of failing silently, and a banner across the top means nobody has to discover the state by bumping into it. Team members who can't add payment details are told to ask an admin rather than being sent to a page they can't act on. Second, plans are now editable from Settings → Plans & pricing: prices, every usage limit, trial length, whether a trial asks for a card, and what happens when an account passes a limit - hard stop, bill the overage, or draw down prepaid credits. You can create an entirely new tier from scratch and it provisions itself with the payment provider on save. Two protections are built into that, and both are deliberate. Changing a price never changes what current subscribers pay: a new price is created and existing subscriptions stay on the one they signed up at, so nobody is repriced by accident - you migrate them when you decide to, not as a side effect of an edit. Changing a limit applies at each subscriber's next renewal rather than instantly, so no one loses capacity mid-month. Before anything saves, a panel spells out in plain English exactly who is affected: how many subscribers keep the old price, how many are already above a limit you're lowering, and what a change to overage behaviour means for them.

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