Sequences

A few emails, tasks and waits a contact is taken through one at a time, from your own inbox or a shared sender. The moment they reply or an email bounces, it stops for them.

What you get

• Stops the moment they answer — Every wait checks for a reply, and every email checks again before it goes. Someone who wrote back never gets the next nudge, and a bounced address is dropped at once.
• Sent as you — Emails go from your connected Gmail or Outlook inbox, or a shared sender, as ordinary one-to-one mail, inside your contact policy's caps and quiet hours.
• Enrol from anywhere — Pick records, a list or a saved view. Anyone who opted out is left out, and so is anyone you emailed in the last few days, unless you say otherwise.

Capabilities at a glance

• Steps: email, task for the record owner, wait
• Ends on a human reply or a hard bounce, checked at every wait and before every send
• Two versions of any email, split as you set, with replies per version
• Enrol from picked records, a list or a saved view; already-enrolled and opted-out people left out
• A "too soon" guard for people emailed recently, with an override
• Contact policy caps, quiet hours and holdouts apply
• People tab with each person's step and outcome, and remove
• Report: in progress, replied, bounced, finished and stopped
• Admins build sequences; members enrol people
• The assistant can list sequences and enrol people, after you confirm