CRM
Text messages: two-way texting, campaigns, flows and a bot
You can now text your customers from Solstral, on your own numbers, and get their replies in the same place as everything else.
You can now text your customers from Solstral, on your own numbers, and get their replies in the same place as everything else.
- From a record or the Inbox. The Text tab sends from a contact, with templates and scheduling; replies arrive in the Inbox's Texts view and on the contact's timeline.
- Consent handled. STOP, START and HELP work on every number, and consent from your forms, booking pages and imports is recorded with its evidence.
- Text campaigns. Marketing ▸ Texts shows who a campaign reaches and what it costs before it goes, gives each person their own short link, and reports who got it, clicked, replied and opted out.
- Flows and reminders. Text from a flow and wait for a YES or NO; meeting reminders go by text, and replying C cancels.
- A bot that answers first on any number you give one, which steps aside when your team replies.
Request a number in Settings ▸ Text messages. Texts use your plan's text credits.