Text messages

Two-way texting on your own numbers: send from a contact, reply from the shared inbox, run text campaigns with click tracking, let a flow wait for someone to text back, and have a bot answer first. Consent and opt-outs are kept for you.

What you get

• Every text on the record — Texts you send and replies you get land on the contact's timeline beside their emails and meetings, and in the shared inbox, where your team answers from the right number.
• Consent kept for you — STOP, START and HELP are handled on every number, opt-ins from your forms, booking pages and imports are recorded with the evidence, and a text to someone who opted out is refused before it costs anything.
• Campaigns you can see before they go — Pick lists and a number, write the text and see exactly who it reaches, what it costs and who is left out and why. Every link becomes the person's own short link, so a click shows who it was.
• Flows that wait for a reply — Text someone from a flow, wait for them to text back, and take a different path for YES and NO. Meeting reminders go by text, and a C reply cancels the booking.
• A bot that answers first — Give a number a bot and it answers from your FAQs and knowledge, steps aside the moment someone on your team replies, and hands over when it isn't sure.

Capabilities at a glance

• Two-way numbers and sender names, requested in Settings and registered with carriers for you
• Text tab on every record, with templates, scheduling and live segment and credit counts
• Replies in the shared inbox (Texts) and on the contact's timeline
• STOP / START / HELP and your own keywords, quiet hours and a daily credit cap
• Consent from forms, booking pages, imports and by hand, with evidence
• Text campaigns: audience from lists, estimate before sending, short links with click tracking, stats per person
• Flow steps: send a text, wait for a reply with keyword branches; triggers for received, delivered, failed, opted out and link clicked
• Meeting reminders by text, with C to cancel and R to reschedule
• An AI bot per number, the assistant's text tools, and POST /api/v1/sms with Idempotency-Key
• Texts as a reporting source: volume, delivery and failure by number, sender and record