Capture replies to campaigns and automated emails

By default, a reply to a campaign goes to whatever reply address you set and stays in that mailbox. Turn on reply logging and Solstral captures those replies instead, threading each one onto the timeline of the contact, company or deal it belongs to.

Turning it on

In a campaign's Message card, use Log replies in the CRM:

• Off — replies go only to your reply-to address.
• Route replies to the CRM (recommended) — the reply address becomes your CRM inbound address, so responses come straight in.
• Also CC the CRM — keeps your existing reply-to and logs a copy.

For automated email, open the Send marketing email step in a flow and set the same option there.

How replies find the right record

Each message carries its own tracking code, so a reply is matched back to the campaign or record that sent it, then attached to that record's timeline like any other logged email. Open and click tracking are unaffected whichever mode you choose.

Requirements

You need an inbound email domain configured under Settings → Email. Without one, the option has nothing to route to and your normal reply address is used.